First Seller Experience: Stress Free & Even Fun

“We just sold our Palo Alto home with Carol and Nicole, and we couldn’t be happier. They are incredible real estate professionals who made our first home-selling experience stress-free and even fun!I found Carol and Nicole by placing myself in the buyer’s shoes, looking online for houses that looked like ones I’d want to buy, based on things like the location, price, description, and especially the photographs. I know that I relied a lot on photographs while house hunting, and wanted to make sure to find an agent who would value the same things. Most of the houses I picked out were listed by different agents, but Carol & Nicole were responsible for 3 of my favorites!

If you haven’t already, take a look at some of their listings. The photographs are incredible! Each room looks large and inviting, and makes you want to move in. These photos don’t just happen by accident – Nicole has a great network of contractors, painters, landscapers, stagers, and photographers that she coordinates to create an incredible presentation.

The listings brought us to Carol & Nicole, but meeting them was what sealed the deal. They’re very knowledgeable about the local real estate market, and selling a home in general. They answered all of our questions and discussed pricing options with us all in a very respectful and easy-to-understand manner. They were really on top of their game, bringing up issues like the impact of the upcoming Facebook IPO, the current buyer/seller ratio, and sending us to an open house of a comparable home so that we could learn more about the market.

Since my husband and I both work full-time in San Francisco, we were concerned about the amount of time and effort it would take to get the house ready for selling. Carol and Nicole were huge helps here – we didn’t need to be at home for any of the vendors, and they were very flexible with meeting us at times that worked for our schedules, even late at night.

A final anecdote that illustrates why I’m so happy with Carol and Nicole: As home sellers, there is a mountain of disclosures paperwork that I needed to fill out. Carol had sent me the forms and given some advice on what order to fill out the forms, and using a Word document attachment to describe and elaborate on disclosures. I thought I would be fine, but after a few pages of similar-sounding checkboxes I had worked myself into a kerfluffle and didn’t know how to fill out the rest. I called Carol, and she came over that night to help me fill out the forms. She sat with me for more than an hour, explaining each line, telling funny stories, and generally reassuring me that all would be well.

We entirely recommend Carol and Nicole and would use them again in an instant!” — Jackie B., Palo Alto, CA