“Buying on my own for the first time, I sought just the right real estate agent with the patience to dial me in, the values to watch guard my interests, and the savvy to assess the market and communicate strategically. Having previously worked with two other agents in the area, I found one to be too busy and the other, although technically proficient, lacked a personal connection. My best friend then referred me to Carol with whom she’d bought her home in Palo Alto back in 1982. It’s impressive that she still feels so strongly about her positive home purchase experience. Now I understand her enthusiasm and am so grateful for her referral, as Carol now along with Nicole facilitated my recent home purchase.
I found their real estate practice to be conducted with astute professionalism, integrity, conviction and heart. I began my search with Nicole while Carol was out of town on a family emergency, and continued with Carol while Nicole took vacation time with her family. They handled this transition seamlessly; it was impressive.
My vigilant use of the internet had me screening and deleting many properties. I deleted one particular property from my online list from Carol and Nicole. Upon this delete, I got a call from Carol encouraging me to reconsider and go ‘take a look’ as she thought it might be a fit. I learned that the picture and the statistics listed online are no substitute for the ‘feel’ of a property by an expert.
I’m so incredibly grateful for her call and directive… as I was ecstatic when I ‘took a look’ and saw the property; the one I’d deleted which today is my home. Without Carol’s call to alert me to look again, my home would have passed me by. Clearly, the internet is only an objective tool; there’s no substitute for the personal and professional subjective attention Carol provided.
The home purchase itself involved a listing that was less than straightforward; not at all conventional and presented unforeseen challenges. These were proactively negotiated and vigilantly watch dogged on my behalf with calm professionalism. I’m so incredibly grateful for Carol’s expertise in contracts and holding to them, as it was key to the sale.
Carol and Nicole provided generous and timely support after the sale as well (i.e., referrals to local contractors) and touched base to assure all was moving along to get me settled along with warmly and kindly offering a more than cordial welcome to initiate the house I bought into ‘my home.’ I feel so fortunate to have found Carol and Nicole to assist me; they’re consummate professionals and wonderful.” — Laura M., Menlo Park, CA