“This is my first review on &elp. I have to leave this review for the benefit of prospective buyers and sellers. Nicole and Carol represented us in both selling and purchasing homes in Menlo Park. They’re simply outstanding professionals in both events and we are very happy with their services. As you can imagine, selling and purchasing at the same time is a painful process but Nicole and Carol made it as a pleasant experience.
My wife and I are busy at work and home with two kids. We’re not sure whether we should take this ‘journey.’ We had known a good agent from previous transactions but a friend of ours recommended us to meet with Nicole and Carol. From day one, they were well-prepared and explained the detail process so that we have clear understanding on what we are getting into. If we didn’t meet them, we probably would not have moved forward.
They helped us on every step of the way, pricing, filling out documents, inspections, cleaning, moving, staging, and hosting open house. It’s not simple but they had a long list of excellent vendors to complete all tasks. Above all, they’ve accomplished the most important goal, selling our house at the price we want.
Now the purchasing side, they had a good understanding on our preference. They respected your preference: must-have, should-have, and willing-to-compromise. They’re patient and provided their professional opinions but never put us under pressure. When we expressed our strong desire on current home (you know that feeling when you find your home, right?), they assisted us in every possible ways to make it happen.
We had a great professional relationship with Nicole and Carol and it also became a friendship during the whole journey. Nicole and Carol have their own styles and strengths but they complement each other very well. You will get the best from two outstanding professionals.
You will be very happy with their service. Once you meet with them, I am sure you will appreciate my review.” — J.H., Menlo Park, CA