Exceptionally Happy First Time Buyers

“My husband and I just bought our first home with the help of Carol and Nicole. They came highly recommended to us by a friend who had bought her home in West Menlo earlier in the year. We cannot recommend them highly enough. They were professional, warm, always available, savvy, and have gone above and beyond to help us with all aspects of our home purchase and new home.Here’s a short and by no means exhaustive list of what really made them stand out:

• They never pushed a sale or minimized the downsides of a particular property. On many occasions they pointed out downsides my husband and I had overlooked. They were incredibly patient as we learned the strange ins and outs of the real estate market in Palo Alto and Menlo Park.
• When we decided to put in an offer, they moved very quickly to pull together the paperwork, walk us through the decision of what to offer, and carefully select true comparables for a given property.
• Because they are affiliated with Alain Pinel and have worked in this area for decades, they often got wind of houses before they went on the market, giving us the opportunity to see homes before a bidding war had started.
• Since we have moved in, they have helped us find painters, landscapers, electricians, and handymen, all of whom have been fantastic. On our move-in day, which was pretty stressful with a toddler and no family in the area, they brought over lunch and dinner.

And, given the amount of time we have spent with them, it certainly doesn’t hurt that they are just darn nice people. They clearly take a long view on their relationships with their clients, and it shows.” — Amy K., Palo Alto, CA