“First of all, let me say ‘thank you’ for everything you have done for us. It has truly been an outstanding experience working with you. You are terrific professionals: deep on expertise and empathy and it’s been awesome dealing with you.
Second, our tryst with the Bay Area is not over. We’ve loved the area. We miss it every day. Life though has taken us elsewhere. I hope we make it back there someday. And I’m sure our paths will cross nevertheless.
Best wishes with everything. Please also thank your staff at Alain Pinel and at the title company for their help. Once again, we are pleased you came into our life.”
Thank you for everything. — Laxman
“We are very glad to have been working with you two on this successful transaction, which has been as painless as it can be and more pleasurable than it should, thanks to you!” — P.S.
“They provided an extraordinary amount and blend of professional expertise, tireless commitment, steadfast patience and reassuring comfort. And to think that they were able to do all this while maintaining a sense of humor — and helping us relax along the way — is simply amazing!” — B. & N.S.
“I have extremely high standards for accurate information, insightful analysis, prompt, business-like communications, thoroughness and conscientious follow-through. They are unique in possessing those qualities and still being among the most cordial and pleasant people I know.” — J.M.
“When we hired you and your team, we knew that you were consummate professionals. Having known you personally for years, we figured that you were among the best real estate agents in the Valley. Now having worked with you, I would say that you are truly the Michael Jordan and Wayne Gretsky of your profession… ‘Simply the Best!'” — J.C.
“You have maintained a sterling reputation throughout our communities and for a good reason; your high level of professionalism at all times, your natural ways with people, your support of local schools and simply because you are pleasant and trustworthy in a complex business!” — J.G.
“We had been in touch with Carol and Nicole for 5 years before making an actual transaction. Over that time, we’ve gotten to know this team well and after our first purchase recently, we highly recommend this team for the combination of their knowledge, relationships, and service. As their client, we always felt that they looked out for our best interests and their experience/style gave us the comfort we needed to make good decisions. This is a team that you can build a long-term relationship with. They will earn every bit of their part.” — Winnie C., Mountain View, CA
“Carol and Nicole represented us on a recent purchase in Woodside. They were absolute professionals and wonderful to work with. I echo the other comments re: their commitment to their careers. They were available whenever we needed them and always very responsive. They also proactively suggested a host of additional steps in our due diligence process (e.g., arbor inspections, additional housing inspections) that proved to be very helpful. My wife and I felt like they were able to look at prospective new homes through our family’s eyes, ultimately finding a home that we hope will be perfect for our family. Nothing but kudos.” — Jason B., Menlo Park, CA
“An incredible team! They know the market well and are uniquely skilled in matching my needs with availability in the market. They are experienced and give great advice on the details of a transactions including pricing, inspections and other terms. More importantly, they were incredibly welcoming when we arrived in town and have continued to stay involved through providing referrals to the highest quality networks of decorators, gardeners, handymen, etc. I cannot imagine working with anyone else… they are professional, dedicated and a delight to work with.” — A.M., Menlo Park, CA
“My wife and I just completed the purchase of a condo in Los Altos. I echo the praise of other reviewers. We worked more closely with Carol than with Nicole and have nothing but compliments to pay. I would not hesitate for a second to recommend them. Professional, dedicated, thorough, and — importantly — pleasant to work with. Just great on every level.” — Peter S., Norfolk, CA
“They are amazing!! I interviewed five Realtors to sell my Palo Alto home. They were by far the most professional. Both of them are completely committed to the job — not part-time at all (like some who had young children). Carol knows everything about inspections, paperwork needed and other details of the sale. Nicole is amazing with her bevy of decorators, painters, landscape help, carpets, handymen and more. I’ll never forget the day when there was a problem at the house after we had moved out. Nicole called and told me that she would personally address the issue and that it was her responsibility, not mine. What a relief. Proof is in the pudding, however. Our house was gorgeous when ready for the market. They priced our house accurately and it sold as soon as it was available. We’re closing early — not a problem in sight. I only wish we were buying again in this area — I’d use them for sure. Trying to get them to move to Tucson with us!” — Jan A., Palo Alto, CA
“We had a phenomenal real estate experience with Carol and Nicole buying our first home in PA. Their dignity, attention to the smallest detail, level of preparedness, and impressive knowledge of all related issues made us feel extremely secure through this process. Carol and Nicole are truly our friends!” — George P., Palo Alto, CA
“Carol and Nicole were quick to assess the property and the necessary improvements for sale. They arranged and supervised prompt and efficient repairs by responsible contractors. They were always accessible and courteous — the ultimate professionals.” — Susan H., Berkeley, CA
“We have worked with Nicole and Carol on two sales and two purchases, and they are the only realtors on the peninsula we will consider working with. Their commitment, thoroughness, and diligence is without reproach. Nicole has a keen ability to identify the important factors for any client and often times surprise the client with details or listings that they might have otherwise overlooked. They take care of every detail from start to finish; the client does not have to worry about anything! We recommend Nicole and Carol without reservation.” — Andrew H., Redwood City, CA
“I can’t imagine a better team of Real Estate professionals than Carol and Nicole. From start to finish they made the stressful experience of searching for and buying a home feel effortless. When my wife and I first met with Carol and Nicole we were stunned at how well they knew the neighborhoods we were interested in. They found us exactly what we were looking for. Nicole ended up working with us through the purchase because the house we bought is in San Carlos. My wife and I are generally very organized people, but we were both very busy at work so we needed to lean on Nicole a lot to make sure everything went smoothly. She thought of everything and was extremely responsive. She took care of things I didn’t even think I needed to ask her to do. At the end of it all my wife and I ended up in our dream house with meticulous records of the transaction on our book shelf.
After we moved in, Nicole checked in with us a few times to make sure that we moved into the neighborhood smoothly and has been there to help us with recommendations and local tips. We’ve settled in much faster than we expected.
5 stars and a Yelp review are not enough. Carol and Nicole are on another level.” — Eric S., Los Gatos, CA
“We congratulate this great team for their hard work and dedication to their clients, said Larry Knapp, President of Alain Pinel Realtors. Producing at this level is truly commendable, but more importantly the quality of service that they have provided to their clients is superb. We are pleased that they are part of our Alain Pinel team.” — Larry Knapp, President of Alain Pinel Realtors
“Having worked in the tech world for 30 years, I am accustomed to working with people who are knowledgeable and dependable, have high integrity and are willing to work very hard to achieve results. The people with whom I’ve worked know that one’s success is very much dependent upon the relationships they’ve built and fostered over time. Carol and Nicole both know how important relationship-building is as part of their toolkit in providing their clients with the best experience possible. They exemplify the team we all hope to work with when buying and selling our homes.I’ve worked with Carol and Nicole on several real estate transactions, most of which presented opportunities for this experienced and talented team to explore solutions outside the box. Both Carol and Nicole are honest in their assessments, providing useful information to support their recommendations. They truly know the market. They are also sensitive to the client, never losing sight of the personal investment we have in our homes. They are easy to work with and are careful listeners, seeming almost clairvoyant when responding to my sometimes inarticulate questions. They use humor when appropriate to ease sometimes stressful situations but mostly they use their many years of experience here in the valley to make our real estate transactions as successful as possible.
I am very happy to recommend Carol and Nicole for any residential real estate transactions! If you are looking for extremely knowledgeable real estate professionals who truly have your best interests at heart, this is the team to work with.” — Debby W., Menlo Park, CA
“Carol and Nicole bring the utmost in professionalism, integrity and response to the job. I hired them to sell my mother’s house in Palo Alto which was in a deteriorated state. Carol and Nicole worked extremely hard to help strategize the sale of the house and managed all aspects of the inspection and repair process. Their recommendations on what were the must- do repairs versus those which were not so necessary were invaluable. They made the entire process seamless and easy, particularly since I live a few hours away.The house sold in less than a week for way above the asking price. We could not have asked for better representation.
I highly recommend Carol and Nicole in the Palo Alto/Menlo Park area to either buy or sell a residence. As a real estate broker myself, I can tell you they are the cream of the crop.” — John P., Granite Bay, CA
“It has been my pleasure working with Carol and Nicole. What a joy to work with professionals. Carol and Nicole are so thorough. Your clients are very fortunate.” — G.K., Portola Valley
“I could not be happier. They are patient, detailed, efficient, diligent professionals who go above and beyond the call of duty, without pressuring you. They will check every box for you and put your interests first. You will be very happy if you choose them!” — Connie L., Palo Alto, CA